Frequently Asked Questions

Yes. maxclick offers a free site visit and needs assessment for projects inside Dubai. A technician visits your home, office or warehouse, checks the layout, cable routes and existing equipment, and listens to what you want the system to do. You then receive a fixed written quote. For locations outside Dubai, contact the team to arrange a visit and confirm the terms in advance.

maxclick is based on Sheikh Zayed Road, Dubai, and works across Dubai, Abu Dhabi, Ajman, Ras Al Khaimah and the rest of the UAE. The team installs and supports systems in villas, apartments, offices, retail shops, warehouses and industrial sites. If your property is outside Dubai, share the location and project details by phone or WhatsApp so the visit and installation schedule can be planned properly.

Installation time depends on the size of the property, the number of devices, whether cables can run through existing conduits and how much finishing work is needed. A small home system is usually much quicker than a multi-floor office or warehouse. maxclick confirms the expected schedule in your written quote after the site visit, so you know the start date, the working days needed and the handover date before work begins.

Equipment such as cameras, recorders, access panels and network devices is covered by the manufacturer's warranty, and the period depends on the brand and product. Installation workmanship is covered separately. maxclick states the warranty terms for both equipment and workmanship clearly in your written quote, so you know what is covered, for how long and how to request a repair or replacement if a fault appears.

Yes. maxclick offers maintenance contracts for CCTV, networks, access control, intercom, alarm and smart home systems. A contract typically covers scheduled preventive visits, cleaning and checking cameras, testing recordings and backups, firmware updates and priority response to faults. The scope and visit frequency are agreed with you based on the size of the system and how critical it is to your operations.

maxclick gives you a fixed written quote after the site visit, before any work starts. The cost depends on the number and type of devices, the brands you choose, cable lengths and routes, civil work such as drilling or false ceiling access, storage or licensing needs and whether you want a maintenance contract. The quote itemises equipment and labour so you can compare options clearly.

maxclick works Monday to Saturday from 9am to 9pm, and is closed on Sunday. For urgent issues such as cameras going offline or an access door not opening, call or WhatsApp +971 55 768 0664 and describe the problem, ideally with a photo or screenshot. Many faults can be checked remotely first. Clients with a maintenance contract receive priority response according to the terms agreed in their contract.

After installation, maxclick hands over the system with training and documentation, including how to use the apps, view recordings and manage users. You keep a direct line to the team by phone, WhatsApp and email for questions, adjustments and fault reports. Warranty repairs are handled according to the terms in your quote, and you can add a maintenance contract at any time for scheduled checks.

The cost of CCTV installation in Dubai depends on the number of cameras, their resolution and features such as night vision or analytics, the recorder and storage size, cable lengths, mounting heights and the brand you choose. Commercial sites may also need to meet SIRA requirements, which affects the design. maxclick provides a fixed written quote after a free site visit inside Dubai.

In Dubai, the Security Industry Regulatory Agency (SIRA) regulates security systems, and commercial premises covered by its rules must have CCTV installed by approved companies and designed to meet its requirements. Requirements vary by type of business and premises. Before you sign a contract for a shop, office or other commercial site, ask your installer to confirm they are approved and that the design follows current SIRA rules.

IP cameras send digital video over a network cable to a network video recorder (NVR), while analog cameras send video over coaxial cable to a digital video recorder (DVR). IP systems usually offer higher resolution, easier expansion and power over the same cable through PoE. Analog systems can be practical when upgrading a site that already has coaxial cabling. maxclick recommends the right type after checking your site.

The number of cameras for a villa depends on its layout, not a fixed figure. Typically you cover every entrance, the main gate, driveway and parking, the perimeter walls, the garden or pool area and any blind corners. Wide-angle or panoramic cameras can reduce the count in open areas. A site visit lets maxclick map the coverage and avoid gaps or unnecessary cameras.

Yes. Modern CCTV systems from brands such as Hikvision and Axis let you view live and recorded video on your phone through the manufacturer's app, from anywhere with an internet connection. You can also receive motion alerts and share access with family or staff using separate user accounts. maxclick sets up the app, secures the remote access with strong passwords and shows you how to use it at handover.

How long footage is kept depends on the recorder's hard drive capacity, the number of cameras, their resolution and frame rate, the compression used such as H.265, and whether recording is continuous or motion-based. Commercial sites in Dubai should follow the retention requirements that apply to them under SIRA rules. maxclick sizes the storage so your system keeps footage for the period you need.

Yes, if you choose the right models. Cameras with infrared or low-light colour technology record clearly at night, and outdoor cameras with a suitable IP rating such as IP66 or IP67 resist dust and water. For the UAE summer, check that the camera's operating temperature range suits direct sun, and mount it with shade where possible. maxclick selects outdoor models with these conditions in mind.

Yes. maxclick inspects existing CCTV systems, repairs faulty cameras, cables and recorders, and upgrades older setups. Depending on what is installed, you may be able to keep the existing cabling and replace only the cameras and recorder, or move to an IP system for higher resolution and remote viewing. After an inspection you receive a written quote that compares repair and upgrade options.

Strong Wi-Fi across a villa usually needs several access points rather than one router, because concrete walls and multiple floors block signal. The best results come from ceiling or wall access points connected by Ethernet cable back to a central switch, all managed as one network so devices move between them smoothly. maxclick surveys the villa and plans access point positions for full coverage, including outdoor areas.

Wired access points are generally more reliable for villas because each one gets full bandwidth through an Ethernet cable. Mesh Wi-Fi connects units wirelessly and is easier to add where cables cannot be run, but performance can drop with each wireless hop. Many systems combine both, using cable where possible and wireless backhaul only where needed. maxclick recommends the right mix after checking your cabling.

Wi-Fi 6 (802.11ax) is a newer wireless standard that handles many connected devices more efficiently than older Wi-Fi, which helps busy homes and offices with phones, laptops, TVs and smart devices. Wi-Fi 6E adds the 6 GHz band for less congestion where devices support it. You benefit most when both the access points and your devices support the standard. maxclick can advise whether upgrading makes sense for you.

An office network setup usually includes a firewall to protect the internet connection, managed switches, Wi-Fi access points, structured cabling to each desk and a small rack for the equipment. Separate networks for staff, guests and devices such as cameras improve security. maxclick designs and installs office networks using brands such as Cisco, Fortinet and Ubiquiti, then documents the setup and passwords at handover.

Slow internet in an office often comes from the internal network rather than the service provider. Common causes include an overloaded or consumer-grade router, poorly placed Wi-Fi, damaged or old cabling, unmanaged switches, devices using too much bandwidth and interference between neighbouring networks. A network assessment identifies the bottleneck. maxclick can test your network and recommend targeted fixes before suggesting any new equipment.

A firewall controls the traffic between your network and the internet, blocking unwanted access and filtering threats. Most businesses benefit from a dedicated firewall rather than relying on the provider's router, especially if you store customer data, allow remote work or run cameras and other connected devices. Business firewalls from brands such as Fortinet also support secure VPN access. maxclick installs and configures firewalls for offices.

A smart home system can control lighting, air conditioning, curtains and blinds, audio, TV, door locks, intercom, cameras and alarm sensors from one app, wall panels or voice assistants. You can create scenes such as leaving home, which turns off lights and AC and arms the alarm with one tap. maxclick designs smart home systems around how your family actually uses the home.

Yes, in most cases. Wireless technologies such as Zigbee, Z-Wave, Wi-Fi and Matter let you add smart switches, AC controllers, curtain motors, sensors and locks without opening walls. Some devices still need a neutral wire or space in the switch box, which is checked during the site visit. Wired systems such as KNX suit new builds or major renovations. maxclick recommends the suitable approach for your villa.

KNX is a wired international standard for building automation, where devices communicate over a dedicated control cable. It is very stable and suits new villas or full renovations planned in advance. Wireless systems such as Zigbee, Z-Wave and Matter are quicker to install in finished homes and easier to expand gradually. The right choice depends on your construction stage and budget, which maxclick reviews with you.

The cost of a smart home in the UAE depends on the number of rooms, which systems you want to control, whether the technology is wired like KNX or wireless, the brands of switches and panels, and how many scenes and integrations are programmed. Starting with lighting and AC in key rooms and expanding later is a common approach. maxclick provides a fixed written quote after assessing your home.

Yes. Most smart home systems connect to voice assistants such as Amazon Alexa, Google Assistant and Apple Siri, so you can switch lights, set the AC temperature or close curtains by voice. Compatibility depends on the devices and platform used, and the Matter standard makes this easier across brands. Arabic voice support varies by assistant. maxclick checks compatibility before installation and configures the voice commands for you.

It depends on the system. Professional smart home systems with a local controller or hub, such as KNX or a Zigbee hub, keep running scenes, switches and schedules without internet, while remote control from outside the home stops until the connection returns. Systems that rely only on cloud apps can lose functions during an outage. maxclick designs systems so essential controls keep working locally.

The best time attendance system depends on your workforce and sites. Fingerprint terminals suit most offices, face recognition is faster and touch-free, and card or mobile options suit sites where biometrics are impractical. Look for software that handles shifts, overtime and leave, and exports reports to your payroll. maxclick installs time attendance systems from brands such as ZKTeco and configures them to your working rules.

Face recognition is usually better for busy sites because it is touch-free, fast and not affected by dirty, dry or worn fingerprints, which is common in workshops and construction. Fingerprint terminals are reliable and widely used in offices. Many modern terminals support both, plus cards or PIN codes as backup. maxclick helps you choose based on staff numbers, work environment and hygiene needs.

An access control system decides who can open which door and when. Users identify themselves with a card, fingerprint, face, PIN or phone at a reader, the controller checks their permissions and releases an electric lock if access is allowed. Every entry is logged, and permissions can be changed or cancelled instantly. maxclick installs access control for offices, warehouses, server rooms and residential buildings.

Yes. Most time attendance systems export attendance data, including hours worked, late arrivals, overtime and absences, in formats that payroll or HR software can import, and some integrate directly. The exact method depends on the attendance software and your payroll system. Setting this up correctly reduces manual calculations and disputes. maxclick configures the reports and export format to match your payroll process.

Access control systems are normally fitted with backup batteries so doors keep working during short power cuts. Doors on escape routes are usually set to unlock automatically when the fire alarm activates, and an emergency break-glass release is installed beside them so people can always exit. The exact behaviour must follow fire safety requirements for your building. maxclick designs door hardware and wiring with these safety rules in mind.

A good villa intercom has a weatherproof outdoor station with a clear camera and night vision, an indoor monitor and a phone app, so you can see and talk to visitors and open the gate from anywhere. IP intercoms work over network cable and integrate easily with CCTV and smart home systems. maxclick recommends models from brands such as Hikvision based on your gate and door layout.

Yes. IP video intercoms connect to an app on your phone, so when a visitor presses the button you receive a video call, can speak to them and unlock the door or gate remotely, even when you are away from home. Several family members can receive calls at the same time. maxclick sets up the app, user accounts and door release at installation and shows you how to use it.

Apartment buildings usually use a multi-apartment IP intercom, with an entrance panel showing a directory or keypad and a monitor in each flat. Residents see visitors, talk to them and release the main door, and the system can include the security guard's station and access cards for residents. Integration with lifts and CCTV is also possible. maxclick designs building intercom systems around the number of units and entrances.

Yes. Many old audio or analog intercoms can be replaced with a modern video intercom. Some 2-wire video systems can reuse the existing cables, which avoids opening walls, while IP systems may need new network cabling for full features. The best option depends on the cable condition and the features you want. maxclick checks your current wiring and recommends the most practical upgrade.

In Dubai, fire alarm systems in commercial and residential buildings must meet Dubai Civil Defence requirements and the UAE Fire and Life Safety Code, and are installed and maintained by contractors approved for that work. Requirements depend on the building type and use. Before starting, ask your contractor to confirm their approval and that the design and equipment are accepted by Civil Defence. maxclick can advise on your project's needs.

A conventional fire alarm groups detectors into zones, so the panel shows which zone has an alarm but not the exact detector. An addressable system gives every detector and call point its own address, so the panel shows the exact location, which speeds up response and simplifies maintenance. Conventional systems suit smaller premises, while addressable systems suit larger or complex buildings.

A burglar alarm and CCTV do different jobs. CCTV records what happens and helps identify people, while an intrusion alarm detects a break-in through door contacts and motion sensors and reacts immediately with a siren and phone alerts. Together they give you both deterrence and evidence. Modern alarms can arm and disarm from an app and link to cameras for verification. maxclick installs both and can integrate them.

Fire alarm systems need regular inspection, testing and maintenance by an approved contractor, at the intervals set by Dubai Civil Defence and the relevant codes, with records kept for inspections. Maintenance covers testing detectors, call points, sounders, batteries and the control panel. Regular servicing reduces false alarms and confirms the system will work in a real fire. Check your building's specific obligations with your contractor.

A command and control room is a dedicated space where operators monitor and manage security and building systems in real time. It typically includes a video wall, operator workstations, video management software that brings CCTV, access control and alarms onto one screen, and ergonomic consoles for long shifts. It suits companies with large or multiple sites. maxclick designs and builds control rooms around your monitoring needs.

When designing a CCTV monitoring room, consider how many cameras operators must watch, the size and layout of the video wall, viewing distances and angles, operator console ergonomics, lighting that reduces glare, cooling for equipment, backup power and secure access to the room. The video management software should prioritise alarms so operators are not overloaded. maxclick plans these elements together from the start.

Yes. With a networked video management system, a central control room can monitor cameras, alarms and access control from several branches, warehouses or sites across the UAE over secure internet or private links. Each site can still record locally, so footage is kept even if the connection drops. Bandwidth at each site and network security need careful planning. maxclick designs multi-site monitoring solutions for businesses.

Structured cabling is an organised network cabling system that connects desks, access points, cameras and phones back to a central rack through labelled cables, patch panels and organised routes. It makes the network reliable, easy to troubleshoot and simple to expand or move without rewiring. maxclick installs concealed, labelled structured cabling for offices, warehouses and villas, and documents every point at handover.

Cat6 is suitable for most homes and offices running gigabit networks. Cat6A supports 10 Gbps across the full 100 metre Ethernet channel and has better shielding against interference, so it suits new buildings, server rooms, Wi-Fi 6 access points and future upgrades. Cat6A cable is thicker and needs more space in trays and conduits. maxclick recommends the right category based on your use and building.

A small server room needs a properly sized rack, organised patch panels and cable management, dedicated cooling that runs continuously, a UPS for backup power, clean power distribution, and restricted access with a lock or access control. Environmental monitoring for temperature and water leaks helps you react before damage occurs. Labelling and documentation make support faster. maxclick designs and builds server rooms and network racks for businesses.

Website design cost in Dubai depends on the number of pages, whether the design is custom or template-based, Arabic and English versions, features such as online booking, e-commerce or customer accounts, content and photography, SEO setup and ongoing hosting and maintenance. A clear brief helps you get accurate quotes. maxclick, part of Max Group, provides a fixed written quote after understanding your goals.

The time to build a website depends on its size and features, how quickly content and feedback are provided, and the number of revision rounds. A simple company website is much faster than an online store or a custom web app with integrations. maxclick agrees a timeline with clear stages, such as design, development, content, testing and launch, in your written quote before work begins.

Yes. maxclick builds websites in Arabic and English with proper right-to-left layout for Arabic, separate pages for each language and correct language tags so search engines show the right version. Basic SEO setup includes page titles, descriptions, fast loading, mobile-friendly design and a sitemap. Content and ongoing marketing can be supported by sister company maxart, the advertising and marketing agency within Max Group.